Privacy Policy
Waterview Winter Music Festival (“the Event”) is delivered by DC World Entertainment, in conjunction with FESTURI – A Multicultural Celebration Inc and Baffle Creek Retreat (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What Information We Collect
We may collect personal information including, but not limited to:
• Name
• Email address
• Phone number
• Ticket purchase information
• Camping or accommodation details
• Any information you voluntarily provide via forms or correspondence
How We Collect Information
Personal information may be collected when you:
• Purchase tickets through authorised ticketing platforms (such as Eventbrite)
• Subscribe to our mailing list
• Contact us via the website, email, or social media
• Participate in surveys, promotions, or event-related communications
How We Use Your Information
We use personal information for purposes including:
• Processing ticket purchases and camping bookings
• Communicating important event information and updates
• Managing event operations, safety, and compliance
• Responding to enquiries and providing customer support
• Marketing and promotional communications (where consent has been given)
Disclosure of Personal Information
We may disclose personal information to third parties where necessary, including:
• Ticketing and booking providers
• Event partners and service providers
• Contractors and suppliers involved in event delivery
• Government authorities or emergency services where required by law
We do not sell or rent personal information to third parties.
Ticketing Platforms
Ticket purchases are processed through third-party platforms such as Eventbrite. Personal information provided during ticket purchase is handled in accordance with the privacy policies of those platforms.
Email Communications
If you subscribe to our mailing list, we may send you updates, announcements, and promotional material related to the Event.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in emails or by contacting us directly.
Cookies & Website Analytics
Our website may use cookies or similar technologies to improve user experience and analyse website traffic.
This information does not generally identify you personally and is used for website performance and analytics purposes only.
Photography & Media
The Event may be photographed or recorded for promotional and marketing purposes.
By attending the Event, you consent to the use of your image, likeness, or voice in event photography or recordings, unless otherwise required by law.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Access & Correction
You may request access to, or correction of, personal information we hold about you by contacting us.
We will respond to requests within a reasonable timeframe and in accordance with applicable laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us via the Waterview Winter Music Festival website.